Privacy Policy

Please do not provide sensitive personal information unless we have specifically requested it for a lawful and necessary purpose.

We may use personal information to:

• Respond to product, sample, quotation, factory, and partnership inquiries.
• Understand your requirements and recommend suitable products or manufacturing options.
• Prepare specifications, samples, quotations, contracts, invoices, and order documents.
• Provide OEM, ODM, private-label, packaging, product development, and color development services.
• Manage customer, supplier, logistics, and professional business relationships.
• Communicate about production, quality control, shipping, payment, after-sales matters, and complaints.
• Operate, secure, maintain, analyze, and improve our website and communications.
• Maintain business records and comply with accounting, tax, customs, regulatory, and legal obligations.
• Prevent fraud, misuse, unauthorized access, security incidents, and unlawful activity.
• Send relevant business updates where permitted by law and consistent with your preferences.

We do not sell personal information. We do not use personal information for unrelated consumer advertising.

We do not currently use personal information for solely automated decision-making that produces legal or similarly significant effects on an individual.

Where applicable law requires a legal basis, we rely on one or more of the following:

• Contract: processing needed to take steps at your request or perform a business agreement.
• Legitimate interests: responding to professional inquiries, operating our business, improving services, protecting systems, and developing business relationships.
• Legal obligation: meeting legal, regulatory, accounting, customs, tax, or compliance duties.
• Consent: where you have given consent for a specific purpose and applicable law requires it.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Our website may use cookies and similar technologies for security, essential website functions, preferences, performance measurement, and website improvement.

• Essential technologies support security, navigation, forms, and core website functions.
• Preference technologies may remember choices such as language, region, or interface settings.
• Analytics technologies may help us understand website traffic and performance.

You can manage cookies through your browser settings. If we enable non-essential analytics or marketing technologies that require consent under applicable law, we will provide an appropriate consent mechanism before those technologies are activated.

Disabling essential technologies may affect website functionality.

We may share personal information when reasonably necessary with:

• Authorized Epoche personnel who need the information for their work.
• Website hosting, information technology, security, communications, analytics, accounting, and professional service providers.
• Shipping companies, customs agents, banks, payment providers, and other parties involved in samples or orders.
• Legal, financial, insurance, audit, or other professional advisers.
• Regulators, courts, law enforcement agencies, or authorities where disclosure is legally required.
• A successor or prospective successor in connection with a restructuring, financing, merger, or transfer of business assets, subject to appropriate confidentiality measures.

Service providers are expected to use personal information only for authorized purposes and to apply reasonable confidentiality, security, and data-protection measures.

Epoche serves professional customers internationally. Personal information may therefore be transferred to, stored in, or processed in China and in countries where our hosting, communications, logistics, technology, or professional service providers operate.

Where required by applicable law, we will implement appropriate contractual, technical, or organizational safeguards for international transfers. Privacy laws in another country may differ from those in your country.

Where practicable, you may contact us for further information about the locations and safeguards relevant to a particular transfer.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Object to or restrict certain processing activities.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of non-essential business communications.
• Lodge a complaint with an appropriate privacy or data-protection authority.

Rights may be subject to legal exceptions. We may request information needed to verify your identity and understand your request. We will respond within the period required by applicable law.

We will not discriminate against you for exercising an applicable privacy right.

To ask a question, exercise an applicable privacy right, or raise a privacy concern or complaint, contact:

Please provide enough information for us to understand your request. We will review the matter, may ask for additional information or identity verification, and will respond within the period required by applicable law.

If you are not satisfied with our response, you may have the right to complain to the privacy or data-protection authority responsible for your location.